About Our Refund Policy

At HiFiveM.com, we are committed to providing top-quality mods and scripts, ensuring that every customer enjoys an exceptional experience. While all purchases are final, we offer a voluntary refund guarantee to reinforce our commitment to customer satisfaction.

If you’re not completely satisfied with your purchase, we encourage you to contact our support team, who will assist in resolving any issues and facilitating a refund when necessary. Our goal is to make your experience with HiFiveM seamless and enjoyable.

Please Note:
Refunds will not be granted to customers who simply change their mind or cannot provide a reasonable explanation for their refund request.

Acceptable Reasons for Refunds

1. Mod Performance Issues:
   If the mod is not working as expected, please provide us with additional details regarding the issue. We are happy to assist.
2. Unresolved Technical Problems:
   If our technical team is unable to resolve the issue, and they approve your refund request, we will process it promptly.
3. Mod-Specific Problems:
   The problem must be directly related to our mods and not a result of conflicts with other plugins or server-related services, such as hardware or other mods.

100% Satisfaction Guarantee!

If you encounter any difficulties while configuring our scripts for your server, our support team is ready to help. Should the issue persist and cannot be resolved, you can count on our reliable refund guarantee. We value the trust our customers place in us and work diligently to provide exceptional support.

Every item in our store undergoes thorough quality checks before being listed for purchase. Your satisfaction is our top priority.

Requesting a Refund

If you’re experiencing trouble with a script, please follow these steps:

1. Contact Our Support Team:
   Use the ticket system within 24 hours of your purchase to report any issues.
2. Provide Detailed Information:
   Include a clear reason for your refund request and your order number when contacting support.
3. Resolution Before Refund:
   We encourage you to seek help with installation issues before requesting a refund. Our team is here to assist you.

Each case is evaluated individually to protect both our customers and our sellers.

For any questions or further assistance, contact us at terms@HiFiveM.com.