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Support

If you bought a product on our site, we offer a free support.
Please note: You can also contact us via livechat.

FAQ

If you cannot download your resource, please try to follow these steps:

  • Go to your account and downloads, try again
  • Check your E-Mails (from us) for a download link
  • Contact us via chat or mail

We are here for you if you need help!

If you are not totally satisfied with our downloads for any reason just contact our support team and we’ll be delighted to assist with any query or we will cheerfully refund your full purchase price with our 30-day money back guarantee.

Read more here

No, all sales are final. Our refund policy does not cover instances where you find a purchased script available for free elsewhere on the internet. Purchasing a script from HiFiveM guarantees you an original, high-quality, and supported product, whereas free or leaked versions may be outdated, incomplete, or harmful to your server.

We stand by the integrity and value of our products and services, ensuring that you receive legitimate, well-maintained resources for your FiveM server.

No, we do not sell leaks. All resources available on HiFiveM are 100% legitimate and original. We take pride in offering high-quality, authentic mods and scripts to ensure the best experience for your FiveM server. Our commitment is to provide reliable and safe resources, so you can enhance your roleplay without any concerns.

Contact us here

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FiveM Status Checker

I have a problem with an order...

Follow these steps to resolve issues

  1. Try to restart your server.
  2. Check your ingame console (ingame via F8) for errors, while you start the resource.
  3. Check your server console (on txAdmin) for errors, while you start the resource.
  4. Check if the resource was copied correctly to your resources folder.
  5. Contact us via support@hifivem.com

Common FiveM issues

Bad frame rates (FPS) – frame drops TIPS

  • If the FPS are too low, try to limit the amount of players on the server by using a smaller map.

  • If it’s not fixed, try to limit the amount of vehicles on the server by deleting vehicles that aren’t used in your session.

Click here to read about the best FiveM settings

 

People can’t connect to my FiveM server

If you’re having trouble joining a server, try the following steps:

  • Change the port. By default, FiveM uses port 30120. You can change this by going to your FiveM settings and click “IP” on the menu bar. From there, click on “port”. Then type in any number you want from 1-65535; just make sure it’s not already being used by another application. After that, type in a name for your own server (if applicable) and hit save!

  • Change servers altogether. Sometimes servers have been banned or shut down due to reasons such as copyright infringement or other illegal content being hosted on them; therefore they cannot be joined by anyone else either! If you’re having difficulty joining any server at all, try finding a different one with less traffic but also consider why others may not be able to join as well before making any decisions about leaving yourself behind simply because nobody else is around right now–you might just find yourself somewhere else later on which could ultimately lead into something great happening down the line!

  • Use different ports on different IPs with unique names attached so that people aren’t confused about who owns what domain name unless otherwise stated explicitly beforehand such as in their privacy policy page clearly stating how information is collected from visitors before sending out requests directly from each user’s browser rather than relying solely upon cookies which are typically used only when collecting anonymous data based upon individual preferences instead of actual demographic information like age range or gender identity …

100% Money-back Guarantee

Our top priority is your happiness. This means we stand by our products 100%, no matter what. If you don’t like your investment, just contact us. We’ll be happy to help you with any questions you may have or, thanks to our 30-day money-back guarantee, we’ll be happy to refund you the full purchase price.